Thursday, 4 February 2016

Facebook On Over 75% Of Smartphones In The US

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Facebook’s app is installed on over 75% of smartphones in the US, according to the latest stats from media measurement firm comScore, which has released its December 2015 US smartphone figures.

December smartphone figures

Facebook continues to have the single most widely distributed app. Messenger has risen to number two. Google has six of the top 15, including apps 3 through 7. YouTube is the most widely distributed Google app according to comScore.

It’s important to point out however that these rankings don’t reflect actual usage and engagement.

For comparison, the following chart reflects app penetration or distribution in January 2015. Messenger moved up from fifth place and Twitter has declined to 15 from 11th position. And, of course, Pinterest is no longer in the top 15, but that happened months ago.

January 2015 apps

December smartphone figures

In terms of OS market share, the iPhone lost just under a point to Android since September. Microsoft’s Windows Phone share was flat. The question now is whether Microsoft will maintain that roughly 3 percent share or whether it will further decline.

Regardless, in prior signals and statements Microsoft has indicated its shift from emphasis from competing for hardware buyers toward developing apps for Android and iOS. This is evident in, among other moves, the company’s acquisition of iPhone and Android keyboard SwiftKey and the company’s update of Bing app for iOS and Android earlier today.

Smartphones are also now owned by 79.3 percent of those in the US, according to the company’s survey data. Expect the numbers to cross 80 percent by March or April.

4 Search Advertising Trends To Watch

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At this time of year, it’s worthwhile to consider what’s likely to occur in search advertising in 2016, so you can adjust your strategy if you’re behind the curve.

I took some time to look at the trends we’re seeing at Bing Ads, where I work. Based on unprecedented access to search data, observing advertiser adoption patterns and gauging client interest, here are some predictions for 2016 and beyond.

Audience Buying Is On Everyone’s Mind

As the technology behind marketing gets stronger, advertisers are able to use real-time data to drive important decisions that have a serious impact on the ad platforms they choose to use.

While there is still a lot of opportunity in front of this industry, targeting an audience across channels is suddenly a possibility, which makes advertising more personally relevant and therefore more effective.

A great example of this is Bing Remarketing campaigns, which allow you define an audience based on certain behaviors on your site and develop customized campaigns to reach that audience on the Bing Network.

The hardest-working muscle in the audience targeting picture is data collection. First-party data is information that businesses can collect on their customers, such as an email address from an offer sign-up, or knowing what shoe model a customer is interested in based on a site visit.

Second-party data is the data a company like Bing or Google can bring to the table: audience search trends, ad clicks, paths to purchase, searcher intent and prediction modeling. We’re so good at prediction modeling that we can see what style of jacket is going to be the big seller this season, months before it makes the news.

Finally, there’s third-party data, which tends to complement other data sources to expand what we know or increase our total view on an audience: Who already owns a Toyota, where do they live, and are there any children in the home?

As the industry continues to invest in audience targeting capabilities, the convergence of these data streams will make it possible for advertisers to effectively deliver their message to a very precise audience that until now was much harder to identify.

[Read the full article on Search Engine Land.]

Why Buy Twitter Followers? 10 Things You Need To Know About Followers Campaigns On Twitter

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Do you want to accelerate the growth of your Twitter follower count?

Do you want to increase your organic reach on Twitter but find that the “best practices” and “top tips” that promise to deliver thousands of new followers really aren’t working?

Okay, I have a solution for you.

You should consider buying Twitter followers.

Yes, really.

Here are 10 things you need to know so you can create ridiculously effective Twitter Followers campaigns.

1. Go Legit: Why Fake Followers Suck

Let’s be clear from the start. I’m not suggesting that you buy 5,000 followers for your Twitter account for $5 from some shady website like this one:

buy-twitter-followers

No. Buy a cup of coffee instead.

What value do you get from having 250,000 followers if you’re getting anywhere from zero to three retweets from them? None.

Fake followers won’t make you influential. Fake followers won’t retweet you, reply to you, click on your links or engage with you in any meaningful way.

Furthermore, it looks weird to have so many followers with very little engagement.

You want to buy real followers. Legitimate followers. Actual people who are interested in what you have to say, enough so that they want to follow and engage with you.

Fake followers are a terrible investment. Having real Twitter followers provides significantly more long-term benefits than any “cheap” deals you’ll find.

2. What Is A Followers Campaign?

Rather than buying fake followers, buy real followers. You can do so using a Twitter Followers campaign.

Twitter provides Followers campaigns as a way for you to grow your audience size in a smarter, more targeted way.

These ads appear in timelines, the Who to Follow area and Twitter search results. Twitter will add a line that the tweet is promoted by your Twitter account, whether it’s personal, brand or business.

3. Followers Campaign Setup Is Super-Easy

A Twitter Followers campaign will help you reach those real people you want to follow your account. Here’s how to set one up:

  • Sign into the Twitter account you want to run a campaign for.
  • Visit Twitter Ads.
  • Click Create New Campaign > Followers.
  • Name your campaign.
  • Tell Twitter when you want the campaign to run (immediately and continuously, or with start and end dates).
  • Select your audience.
  • Set your budget.
  • Compose or select a tweet you want to promote.

And away you go!

4. Who You Can Target

After you’ve created your campaign in Twitter Ads, you can target people by:

  • Location
  • Interests
  • Language
  • Twitter ID

follower-targeting-on-twitter-ads

Further targeting options allow you to target influencers or people who have visited your website in the past, or you can use custom lists (e.g., a list of email addresses you’ve collected).

To be clear, when you use “Follower Targeting,” you aren’t buying anyone’s followers with a Twitter Followers campaign. You are targeting ads at certain people who are similar to a user or users you specify.

For example, let’s say you specify @mattmcgee as an account as part of your follower targeting. By doing this, you aren’t targeting Matt McGee’s followers, and you aren’t getting a list of those people.

What Twitter does is take it as a seed and then cast a much wider net to find people who are similar to those who are among Matt’s followers. Based on our internal data, that net is about 10X bigger — meaning only one in 10 people who follow us back as a result of our Follower campaign actually follow Matt; the other nine are all similar to his Twitter followers.

5. New Followers Are Surprisingly Cheap

A Followers campaign is auction-based. You tell Twitter how much you’re willing to pay per new follower. (Note: Even though you’ll set a maximum bid, it usually costs substantially less.)

You can grab a bigger impression share if you’re willing to pay more. Lowering your bid means you’ll reach fewer people in your target audience.

Let’s look at an example:

example-twitter-follower-campaign

This Twitter Followers campaign brought me 223 new followers.

The cost: $23.07. That’s just $0.10 per follower.

My maximum bid was set at $0.50 per new follower. So why wasn’t I charged $111.50? Because my ad produced a one-percent follow rate; the expected follow rate is 0.1 percent.

Your cost per follower is inversely proportional to the follow rate. Get your engagement rate up, and your costs will go way down.

6. You’ll Earn Free Ad Impressions, Engagements, Website Traffic

If someone clicks on a link that leads to your website, views your profile page, retweets you or engages with your promoted tweet in any other way, you don’t pay.

Again, Twitter Followers campaigns charge on a pay-per-follow basis, so you only pay when someone follows you. (Note: No, you don’t get a refund if one of your new Twitter followers subsequently unfollows you, unfortunately.)

Because the typical follow rate is 0.1 percent, that means 99.9 percent of the time your ads show, you pay nothing.

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My $23.07 investment bought me more than 223 new followers. It also resulted in 38,306 ad impressions, 144 clicks (like profile views and so on), four retweets and one reply.

A Followers campaign drives so many forms of free engagement, it dramatically increases your return on investment.

7. Do: Ignore Some Of Twitter’s “Best Practices”

Twitter offers five “best practices” for Followers campaigns:

  • Do: Include “follow us” in your Tweet.
  • Do: Let the user know why they should follow you.
  • Do: Craft a clear bio and use a professional background image on your profile, as users will usually click on the profile page before deciding to follow an account.
  • Don’t: Add extra links that distract from the Follow button. We will not expand any additional links or pictures.
  • Don’t: Add excessive hashtags that may distract from following.

No. This is crazy. Don’t follow this advice. Because Twitter is wrong.

Don’t ask people to follow you. Don’t tell a user why they should follow you. Ever.

Nobody will follow you on Twitter because you ask them to or because you tell them you’re so smart or that your brand offers the most spectacular deals.

So what should you do?

8. Share Your Most Awesome Content

People want to discover engaging content. So make sure your Followers campaign tweet gives people an outstanding piece of content.

Your tweet should have proven value (one that has generated tons of views or engagements). Maybe it includes an amazing visual, such as an infographic, or maybe it’s the best-performing tweet you’ve ever tweeted.

Show, don’t tell. People will follow you because you provide value, are useful, or are just cool, funny, entertaining or interesting.

For example, in my Followers campaign, I shared this funny article and specifically targeted SEOs because I thought they would enjoy it.

example-follower-ad

In fact, this story turned out to be the single most Facebook-shared story on Search Engine Land last year.

Be awesome. It’s that simple.

The more awesome you are, the more people will follow you, and the more people who will engage with and share your content.

9. Advanced Targeting: Custom Lists

So what if you really want to just target all the people who follow a certain Twitter account? Or maybe target the people who follow the Twitter account of, say, your competitor?

You can download a list of those followers and then add Twitter’s custom audiences to your Followers campaign.

How do you get such a list? One place you can check out is BirdSong Analytics. It’s not free — for example, it costs $72.97 if you want to target @MarketingLand’s followers with your Followers campaign.

After you have your list, take it to Twitter Ads and upload it. Now you can actually target the followers of whatever account you want. Wow!

This is kind of like social media judo, where you’re using someone’s own list against them.

Note: Once you have this list in your Audience Manager, you can use it to target future promoted tweets, as well, not just for use on Followers campaigns. You can target specific people rather than similar audiences. Generally, better ad targeting should raise your engagement rates and further lower cost per follower.

10. Advanced: Terminate The Bots

One of the challenges of buying followers is you’re going to get some bot followers. Twitter is like a dumping ground for spam bots. Some bots will just follow people based on the “who to follow” lists.

You’re paying for this stuff. You don’t want to pay for fake followers. That defeats the whole purpose!

Here’s a crazy hack to eliminate followback spam:

  • Use remarketing as targeting: By doing this, your ads are only going to show up to people who have visited your site. It’s unlikely that those bots have both visited your site and are scraping Twitter.
  • Just do list-based targeting: Only target accounts that correspond to emails, Twitter IDs and phone numbers of your customers/prospects, or people (influencers) you’re interested in gaining as followers.

Conclusion

Just say no to fake Twitter followers. Follower count is just a vanity metric. Concentrate on attracting quality followers.

Real followers have real benefits. Amassing real followers is what will increase your reach, engagement and influence on Twitter.

Once Twitter recognizes you as an influencer, you’ll reap even greater benefits, such as having your tweets curated by the platform (in search results, email digests and so on).

The value of Followers campaigns isn’t limited to the number of followers you gain. Because you’re only paying for followers, you will drive a ton of free ad impressions, clicks and retweets.

The Publisher Turf Wars: Facebook Instant Articles, Ad Blocking And The Future

How Trust Can Help Convert Online Shoppers To Buyers

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When you and your competitors are selling the same or similar products, how can you help your e-commerce brand stand out from the crowd and convert potential customers into buyers?

It all comes back to trust. Earn trust from your customers, and they will want to buy from you.

Ease Fears Of The Unknown

A Google/Ipsos Media CT study showed that 78 percent of buyers used the internet for holiday shopping research in 2014, yet only 40 percent of holiday shopping occurred online.

If you’re a smaller e-commerce brand, new customers may not trust that products will arrive promptly or that your site is secure when they enter credit card information. Use your website and social media to showcase shipping guarantees or to explain to customers the security processes you have in place.

Everyone shies away from the unknown. Help customers get to know and trust your brand before they buy, and purchasing decisions will come easily.

Educate Your Potential Customers

The 78 percent of shoppers who used the internet for gift research in the Google/Ipsos Media CT study far outweighed those who asked for reviews from friends and family (only 29 percent of shoppers). Shoppers are already online researching products — how else can you help them?

This is where your brand’s inbound content (think blog posts, ebooks, infographics and reports) can help educate shoppers.

Did your analytics guru pull statistics about the top-selling products of the 2015 holiday season? Turn those stats into an educational infographic to help indecisive shoppers with their purchasing decisions.

What were your best sellers around Father’s Day last year? Pull together a blog post on your recommendations on the best gifts for dad.

This education and transparency will build trust between the consumer and your brand without overly marketing your products.

Utilize Third-Party Commentary

Nearly all (88 percent) of consumers trust online reviews as much as personal recommendations from friends and family.

Don’t bury your customer reviews at the bottom of your website. Put testimonials on the home page, next to products and near the shopping cart.

Remind buyers why they are buying from you with proof points that come from outside of your marketing department.

Reviews aren’t the only form of third-party endorsement that your brand can use to build trust. Have you received a great piece of media coverage recently? Let your customers know about it by featuring the news on your site.

If your customers are on Twitter praising your products or services, engagement is key. Retweeting a positive post will not only help build a relationship with that customer but will also show potential consumers what making a purchase with your brand is like.

Earning trust isn’t easy when you’re a small online company — but it also isn’t impossible. Give your brand a personality, educate your customers and show your worth through third-party testimonials.

Trust will come when shoppers realize you’re more than a screen and that you are there to help them. If you want to bring customers back and become their go-to resource, you must continue to engage with them and build their trust.

Visualizing Your Marketing And Sales Process

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When you think of the machine that is your online business, what do you picture? Do you see something organic? Something mechanical?

I think it’s helpful to pick a vision. The marketing and sales functions are too complex. The tools and channels are changing faster today than at any time in history. Thanks, internet.

Vizualize your marketing machine to make good decisions about where to invest.

Vizualize your marketing machine to make good decisions about where to invest.

Visualizing the process helps us focus on the pieces one at a time, instead of being overwhelmed by the mass of moving parts that feed our pipes, funnels and drips. When we work with clients, we tend to talk about knobs.

Here’s what I mean.

Our Marketing Machine Looks Like A Scientific Instrument

The most powerful metric for an online marketing ecosystem is acquisition cost.

The lower your acquisition cost, the higher your profit.

The lower your acquisition cost, the cheaper all of your advertising becomes.

The lower your acquisition cost, the more places you can afford to advertise.

But acquisition cost isn’t a dial you set. It’s the product of several dials.

The Acquisition Cost Spectrophotometer

We control acquisition costs using a device called the “Acquisition Cost Spectrophotometer” (ACS). This powerful device has two dials.

1. Traffic cost

2. Conversions — Typically leads or online transactions

We plug the ACS into any incoming channel — search engines, email, referrals, social media and so on. Then we begin to play with the knobs.

If we increase the traffic costs, but the conversions stay the same, we increase our acquisition cost, and the little red warning light turns on. If we dial down the traffic costs and keep the conversions the same, acquisition costs go down, and the red warning light goes off.

If we can increase conversions without increasing traffic costs, we get all the benefits of a lower acquisition cost. And for the paid search channel, we can actually lower the traffic costs by raising the conversion rate because Google rewards ads with effective landing pages by placing them higher on the search results pages.

Mathematically, the acquisition cost is calculated as:

Total Traffic Cost/Conversions

OR

Total Traffic Cost * Conversion Rate

If we put our metaphor down for a moment, we know that each of these “knobs” actually involves an entire process. Our “Traffic Cost” knob is controlled by an advertising and media team focused on getting the highest quality clicks for the fewest dollars.

Our “Conversions” knob is a metaphor for a team of data scientists, developers, designers and test techs focused on delivering the right experience to entice action.

All the marketer needs to do is determine if they should be investing in traffic or conversions, then fund the teams accordingly.

Vectron Conversion Analyzer

We visualize knobs on the Vectron Conversion Analyzer when optimizing a site.

We visualize knobs on the Vectron Conversion Analyzer when optimizing a site.

When focused on optimizing a website for a given traffic channel, there are a number of knobs we control. I visualize a “Vectron Conversion Analyzer” as a metaphor for our process.

This amazing device allows us to control a number of “ingredients” that can lead to more conversions for any given traffic source. If you read this column, you’ll be familiar with most of the knobs on this little gem.

Value Proposition

The headlines, text and images that spell out the value being offered by your company and products. Answers the question, “What’s in it for me?”

Layout and User Experience

The way the design draws a visitor’s eye to the important parts of each page and the cues that move them step-by-step along their exploratory journey.

Should important information be moved above the fold? Is there a visual hierarchy that tells the visitor what is important?

Credibility And Authority

A site design’s first job is to make the site seem credible. It should communicate that the company and products represent an authority in the solution space that it occupies.

Trust And Security

The visual cues that tell a visitor that the site will treat any information exchanged with care and veracity.

Social Proof

What do others like me think about this company, site and products?

Splitting The Signal

The Vectron machine splits the traffic up, allowing us to test different settings at one time. This is how we determine two very important things:

1. What is lacking from the site that visitors expect.

2. By how much each change increases the site’s performance.

conversion analyzer split testing

Visualizations That Help You Prioritize

We rarely have the budgets to invest in every part of our marketing machine. Having a metaphor by which you can visualize the pieces working together offers a powerful way to decide how to invest over time.

Using the visualization at the top of this page, you may not have any luck seeding your brand clouds with advertising until you’ve built brand awareness. When it rains, you should invest in the downspouts that drive leads into the soil of marketing.

If your sales close ratios aren’t flowering, you may need to look at the quality delivered by ads and conversion together. Once you have a low acquisition cost, you can again invest in more expensive advertising channels to seed your brand’s rain clouds and bring the rain.

What metaphor do you use for your marketing machine? Draw it for us and share a link on Facebook, Twitter or our LinkedIn Group.

MarTech Today: Google’s Search Head Leaves, Live 360-Degree Video & The EU-US Privacy Shield

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Here’s our daily recap of what happened in marketing technology, as reported on Marketing Land and other places across the web.

From Marketing Land:

From Around The Web: